This website is operated by Hong Kong New Fashion International Limited.

Ⅰ. Shipping Rules

Carriers & Shipping Restrictions

We use SF Express and Yanwen as our primary first‑mile logistics partners. Our logistics providers will select reliable end carriers for final delivery.

❌ We DO NOT ship to PO Boxes (Post Office Boxes).

Order Processing Time

All orders will be processed within 3 business days after payment confirmation, excluding holidays.

Shipping Rates & Estimated Transit Time

The estimated transit times below begin after your order has been shipped.

Shipping Availability

If no suitable shipping option is available for your location at checkout, or if you have questions about available shipping services or estimated transit times, please contact us at info@tmaeyes.com. We will be happy to assist you and confirm the available shipping options for your destination.

United States

Economy: $5.00 for orders $0.00–$29.99 | Estimated 7–12 business days
Economy: FREE shipping for orders $30.00 and above | Estimated 7–12 business days

Express (weight‑based):
0–1kg: $10.00｜5–8 business days
1–2kg: $20.00｜5–8 business days
2–3kg: $30.00｜5–8 business days
3–4kg: $40.00｜5–8 business days
4–5kg: $50.00｜5–8 business days

Orders of $30 or more qualify for free Economy delivery (7–12 business days). You may select the weight‑based Express upgrade at an extra cost for faster 5–8 business day.

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Expedited Shipping Available

Covered Countries: Belgium, Germany, France, United Kingdom, Netherlands

Economy: $5.00 for orders $0.00–$29.99 | Estimated 6–10 business days
Economy: FREE shipping for orders $30.00 and above | Estimated 6–10 business days

Express (weight‑based, optional upgrade):
0–1kg: $10.00｜3–6 business days
1–2kg: $20.00｜3–6 business days
2–3kg: $30.00｜3–6 business days
3–4kg: $40.00｜3–6 business days
4–5kg: $50.00｜3–6 business days

Orders of $30 or more qualify for free Economy delivery (6–10 business days). You may select the weight‑based Express upgrade at an extra cost for faster 3–6 business day.

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Australia

Economy: $5.00 for orders $0.00–$29.99 | Estimated 8–12 business days
Economy: FREE shipping for orders $30.00 and above | Estimated 8–12 business days

Express (weight‑based, optional upgrade):
0–1kg: $10.00｜6–10 business days
1–2kg: $20.00｜6–10 business days
2–3kg: $30.00｜6–10 business days
3–4kg: $40.00｜6–10 business days
4–5kg: $50.00｜6–10 business days

Orders of $30 or more qualify for free Economy delivery (8–12 business days). You may select the weight‑based Express upgrade at an extra cost for faster 6–10 business day.

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Asia

Covered Countries: Japan, Malaysia, Saudi Arabia, Singapore, Thailand

Economy: $5.00 for orders $0.00–$29.99 | Overall estimated 3–10 business days
Economy: FREE shipping for orders $30.00 and above | Overall estimated 3–10 business days

Country-specific delivery time breakdown:
• Singapore: 3–5 business days
• Thailand: 4–6 business days
• Malaysia: 4–7 business days
• Saudi Arabia: 5–7 business days
• Japan: 6–10 business days

Express service is not available for this zone. Only Economy shipping is offered.

Orders of $30 or more qualify for free Economy delivery (3–10 business days).

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🌐 Other Shipping Destinations

Covered Countries: Canada, Mexico, Spain, Italy, Austria, Ireland, Poland, Portugal, New Zealand

Economy: $5.00 for orders $0.00–$29.99 | Overall estimated 6–15 business days
Economy: FREE shipping for orders $30.00 and above | Overall estimated 6–15 business days

Country-specific delivery time breakdown:
• New Zealand: 6–10 business days
• Portugal: 6–10 business days
• Spain: 6–10 business days
• Italy: 8–12 business days
• Poland: 8–12 business days
• Austria: 10–15 business days
• Ireland: 10–15 business days
• Canada: 10–15 business days
• Mexico: 10–15 business days

Express service is not available for this zone. Only Economy shipping is offered.

Orders of $30 or more qualify for free Economy delivery (6–15 business days).

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Delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, carrier disruptions or public holidays.

Once the package has been shipped, order address changes or cancellations are NOT available. Please verify your name, shipping address and contact info carefully at checkout.

Delivery Delay Notice

Delivery estimates are for reference only. Delays may happen due to natural disasters, customs inspection, remote zones, holidays and weekends. We are not liable for delays caused by customer address error, package refusal or customs hold. If your package has not arrived after 15 business days, please email info@tmaeyes.com.

Ⅱ. Track Your Order

Track your shipment via official links below:

SF International: https://www.sf-international.com/cn/en/

17Track: https://www.17track.net/en

You can also email info@tmaeyes.com for tracking support.

Ⅲ. Tax & Duties

The price list displayed on our website is in USD and does not include tax. Buyers are fully responsible for any applicable taxes, including import tax, VAT, customs handling fees, and similar charges. These additional fees may be collected by the courier at the time of delivery.

Ⅳ. Inspection & Reporting of Damaged Shipments

Why Should You Inspect Your Shipment?

Given the significant value of TMA EYES products, we kindly ask you to carefully examine your shipment upon delivery. If you notice any damage or deformation, we advise against signing for or opening the package. Instead, promptly reach out to info@tmaeyes.com.

What Happens When You Sign for the Goods?

We recommend inspecting your package promptly upon delivery. If you notice visible damage, missing items, or other delivery-related issues, please contact us at info@tmaeyes.com as soon as possible.

How Can You Protect Yourself?

For any missing or damaged items, please contact us as soon as possible after delivery. Providing photos or an unboxing video may help us investigate and resolve the issue more efficiently.

Your satisfaction is our priority, and we appreciate your cooperation in ensuring the safe delivery of our products.

Shipment Origin: All orders are shipped from China.