Refund policy

This website is operated by Hong Kong New Fashion International Limited.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be returned unworn, unused, with tags attached and in intact original packaging. You’ll also need the receipt or proof of purchase.

Restocking fee: $0.

To start a return, you can contact us at info@tmaeyes.com. Returns must be shipped to our US Local Return & Inspection Hub (Partner Warehouse) below:

Recipient: Bluebay-CH (TMA EYES Authorized US Return Logistics Center)
Return Address: 2925 Vinca Dr, Buford, GA 30519, US
Phone: 678-670-1045

This warehouse is operated by our authorized partner. It receives and inspects returned items on our behalf. All return reviews, refund approvals and customer support are handled by Hong Kong New Fashion International Limited.

Important: You must state “Bluebay-CH” as the recipient on the parcel. Packages without this recipient name cannot be identified or signed for by our warehouse.

If your return request is approved, we will share return instructions with you. You may choose your preferred shipping carrier and bear all return shipping costs yourself, unless the item is defective, damaged or shipped incorrectly due to our mistake. In such cases, we will cover the valid return shipping expense.

After you ship the return parcel, please send us the tracking number. We cannot match your returned goods to your order without a tracking number. Items sent to this warehouse without submitting a prior return request will be rejected.

You can always contact us for any return question at info@tmaeyes.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom footwear and custom special size shoes cannot be returned. Discounted and promotional items are eligible for our 30-day return policy.

Exchanges

If you need an exchange, please email us at info@tmaeyes.com. We will inform you of the exchange process.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be returned unworn, unused, with tags attached and in intact original packaging. You’ll also need the receipt or proof of purchase. The 14-day withdrawal right does not apply to custom-made or personalised goods.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@tmaeyes.com.